Whether you are a first-time visitor or returning to A big candy casino, this guide covers the essential features you need to know.
What You Need First
- A valid email address and a secure password.
- Proof of identity (passport, driver’s license) for account verification.
- A supported payment method (credit/debit card, e-wallet, or bank transfer).
- Stable internet connection and a modern browser or mobile device.
- Understanding of the casino’s bonus terms, especially wagering requirements.
- Responsible gambling tools ready (e.g., deposit limits) if needed.
Step-by-Step Sign-Up
- Visit the casino website and click the “Sign Up” or “Register” button.
- Fill in the registration form with your personal details (name, date of birth, address).
- Create a unique username and a strong password. Enable two-factor authentication if available.
- Confirm your email address via the link sent to your inbox.
- Complete the first deposit to activate the welcome bonus. Choose your payment method and enter the amount.
- Optionally, enter a bonus code if required. Then submit the deposit.
Wagering Calculation
Welcome bonuses typically require you to wager the bonus amount a certain number of times. For example, a 100% match bonus up to €200 with 35x wagering on the bonus means:
Bonus amount: €200
Wagering requirement: €200 × 35 = €7,000
If you also receive free spins, their winnings often come with separate wagering. Suppose you get 50 free spins on a slot with 40x wagering on winnings. If each spin awards an average of €0.10, total winnings = 50 × €0.10 = €5. Then wagering = €5 × 40 = €200.
Game contributions vary. Slots usually count 100%, while table games may count only 10%. So if you play blackjack (10% contribution) to meet the €7,000 requirement, you need to wager €70,000 in blackjack (€7,000 / 0.10).
Money In, Money Out
| Method | Deposit Min/Max | Withdrawal Min/Max | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 – €5,000 | €20 – €5,000 | 1–3 days | None |
| Skrill | €10 – €10,000 | €20 – €10,000 | Instant | None |
| Neteller | €10 – €10,000 | €20 – €10,000 | Instant | None |
| Bank Transfer | €50 – €50,000 | €100 – €50,000 | 3–7 days | Possibly €10 |
Safety & Licensing
The casino operates under a Curacao eGaming license, which ensures basic regulatory compliance. However, players from EU/Nordic countries should note that winnings from Curacao-licensed casinos may be subject to local income tax, as they lack automatic tax reporting like MGA licenses. Always consult a tax advisor. The site uses SSL encryption to protect data, and promotes responsible gambling through third-party tools.
Support Guide
- Login issues: Reset password via the “Forgot Password” link. If still stuck, contact live chat.
- Deposit not showing: Check if the payment was successful. If yes, provide transaction ID to support.
- Withdrawal pending: Verification may be required. Complete KYC (upload ID, proof of address).
- Bonus not credited: Ensure you met the minimum deposit and entered any bonus code. Contact support if it persists.
- Account verification: Upload documents via the profile section. Verification usually takes 24–48 hours.
- Game not loading: Clear browser cache, update Flash/HTML5, or try a different browser/device.
Need to Know
How do I perform a casino login?
Enter your username and password on the login page. If you forget your credentials, use the password reset option.
What are free spins and how do I claim them?
Free spins are often part of the welcome package or promotions. They are credited automatically after deposit or via a bonus code. Winnings are usually subject to wagering.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings or by contacting support.
Are there any country restrictions?
Yes, some countries are excluded. Check the terms and conditions or contact support to confirm eligibility.
What is the minimum age to play?
You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher.
How long do withdrawals take?
After verification, e-wallets are instant, cards take 1–3 days, and bank transfers up to 7 days.
Can I cancel a withdrawal?
Yes, as long as it is still pending. Go to the cashier section and cancel, or request support to reverse it.
Good to Know
The casino provides several responsible gambling tools: deposit limits (set daily, weekly, monthly), session limits (time reminders), and self-exclusion (temporary or permanent). You can access these from the responsible gambling page or by contacting support. Always play responsibly and never chase losses.
This guide covers the core aspects of getting started. Remember to read the full terms and conditions for any bonus offer, and if you have further questions, the support team is available 24/7.