At UKart, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website:
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1. Information We Collect
We collect the following types of information:
- Personal Information: Name, phone number, email address, billing/shipping addresses.
- Payment Details: UPI, card details, wallet info – processed via secure third-party payment gateways (we do not store card details).
- Order Information: Product purchased, quantity, order value, order history.
- Device & Technical Info: IP address, browser type, device ID, operating system, referring URLs.
- Cookies & Tracking: Web cookies, pixels, and similar tools for functionality, analytics, and ad targeting.
- Communication Preferences: Newsletter subscription, WhatsApp opt-in, notification preferences.
- Loyalty Program Data: Points earned, rewards redeemed, login activity (if applicable).
2. How We Use Your Information
Your data is used for:
- Processing and fulfilling orders
- Sending order confirmations, invoices, and shipping updates
- Delivering WhatsApp notifications for order updates and offers (if opted-in)
- Sending promotional emails and newsletters (only if you’ve subscribed)
- Enrolling and updating your loyalty points and rewards (if applicable)
- Analyzing website usage to improve UX, performance, and product offerings
- Retargeting via digital ads (Google, Meta, etc.) based on your browsing or purchase history
- Preventing fraud, unauthorized transactions, or policy violations
3. Sharing Your Data
We may share your data only with:
- Logistics Partners: For order delivery and tracking
- Payment Processors: For secure payment handling
- Marketing Platforms: Google Ads, Meta Ads (Facebook/Instagram) for remarketing campaigns
- Email/WhatsApp Providers: To send updates and promotions (Mailchimp, WhatsApp Business API, etc.)
- Loyalty Program Providers: For tracking and rewarding repeat customers (if applicable)
- Legal Authorities: If required under law for investigations or audits
We do not sell or rent your personal data to third parties.
4. Your Rights
As a user, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent from marketing communications (email, WhatsApp)
- Request to opt out of data processing or third-party tracking (where applicable)
To exercise any of the above, please contact us at [support email] or [phone number].
5. Data Retention
We retain your personal data as long as necessary for:
- Fulfilling the purposes mentioned above
- Legal or tax compliance
- Managing your account or past orders
Marketing preferences (until you opt out)
6. Security Measures
We follow industry best practices to protect your data:
- SSL encryption on our website
- Secure payment gateways (PCI-DSS compliant)
- Role-based access and regular audits
- Safe storage of transaction records
7. Use of Cookies & Pixels
Our website uses:
- Essential Cookies: For cart, checkout, and login functions
- Analytics Cookies: To monitor site traffic (Google Analytics)
- Marketing Cookies/Pixels: To show relevant ads on social media and search platforms
You can control cookie preferences via your browser settings.
8. WhatsApp & Email Communications
If you opt in, we may send:
- Order and delivery updates via WhatsApp
- Promotional offers or reminders on WhatsApp or email
- Abandoned cart follow-ups (if applicable)
You may opt out anytime by replying “STOP” or unsubscribing from emails.
9. Loyalty & Referral Programs (if applicable)
If you sign up for any loyalty/reward system:
- We collect and store your points, reward redemptions, and login data
- You may receive exclusive offers or early access to sales
- Opt-out is possible anytime by contacting us
10. Third-Party Links
Our site may contain links to external websites (payment pages, product partners, etc.). We are not responsible for their content or privacy practices and recommend reviewing their privacy policies.
11. Children’s Privacy
We do not knowingly collect data from individuals under the age of 13. If we discover such data was collected unknowingly, we will delete it immediately upon request.
12. Changes to This Privacy Policy
This policy may be updated periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website implies your agreement to the revised terms.
13. Contact Us
If you have any questions, requests, or complaints regarding this policy or your personal data, you may reach us at:
